Description

ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Tenancy Sustainment Officer to work with a leading housing association in the Congleton and Macclesfield area supporting clients experiencing homelessness, mental health, and substance misuse. Immediate Start Tenancy Sustainment Officer (TSO) Salary: £25,389 per annum DBS: Enhanced Adult with Barred List Reporting to: Team Leader / PSOM Location: Supported Housing Services (with lone working) About the Role We are seeking a committed and proactive Tenancy Sustainment Officer (TSO) to support individuals living in supported accommodation to successfully manage and sustain their tenancies. This role is central to preventing tenancy breakdown, reducing homelessness risk, and empowering service users to live independently. You will work with people who may have complex needs, providing tailored, person-centred support while ensuring compliance with tenancy agreements, housing legislation, safeguarding requirements, and health and safety standards. You will manage a higher caseload than Housing Support Workers, acting as a local expert on tenancy matters, rent, and housing compliance. Key Responsibilities Tenancy Sustainment & Support Complete needs and risk assessments at referral, using a person-centred approach Develop and review support plans to help individuals sustain their tenancy Support service users with budgeting, rent payments, welfare benefits, and debt Promote independence while ensuring safety and tenancy compliance Property & Compliance Carry out property inspections, room checks, and inventory reviews Identify and escalate health, safety, or environmental risks Support void turnaround activity where required Ensure accommodation meets housing and safety standards Tenancy Management & Income Monitor rent accounts, arrears, payment plans, and recharge activity Identify and manage tenancy breaches, including ASB Work in line with housing legislation, notices, warnings, and enforcement processes Support income maximisation and homelessness prevention Safeguarding & Multi-Agency Working Maintain regular contact with vulnerable or at-risk individuals Identify safeguarding concerns and escalate appropriately Work closely with internal teams and external agencies Attend meetings and contribute to joint action planning Recording & Reporting Maintain accurate electronic records in line with GDPR Update systems with actions, outcomes, and changes Contribute to KPI reporting, compliance monitoring, and audits Who We're Looking For You'll be confident working independently, able to balance empathy with professional boundaries, and comfortable managing complex tenancy situations. Essential Experience supporting individuals in supported housing or similar settings Strong knowledge of housing legislation and tenancy management Understanding of safeguarding and risk management Experience managing own caseload and lone working Ability to manage rent accounts, arrears, and tenancy issues Confident IT skills and accurate record-keeping Full UK driving licence and access to a vehicle Desirable CIH Level 3 in Housing Management (or willingness to work towards) Knowledge of trauma-informed and person-centred support Experience working with Housing Benefit, Universal Credit, and PIP Experience influencing positive behavioural and lifestyle changes Values & Behaviours We are looking for someone who: Is empathetic, professional, and resilient Communicates clearly and builds trust Is organised, proactive, and solution-focused Can manage challenging situations calmly Shares our values and commitment to transforming lives Additional Information This role involves lone working within supported accommodation An Enhanced DBS with Adult Barred List is required Duties may vary to meet service needs, without changing the role's core purpose All staff are responsible for upholding health and safety standards Why Join Us? This is a rewarding opportunity to make a genuine difference, supporting people to maintain stable homes, regain independence, and move forward positively with their lives.