Description

• To supervise and coordinate the efficient day-to-day delivery of waste collection, recycling, and street cleansing services, ensuring high standards of service, compliance with regulations, and customer satisfaction.
  

• Oversee the daily operation of recycling, refuse, and street cleansing services, ensuring routes and services are delivered on time and within budget.
  
• Supervise operational staff, including scheduling, attendance monitoring, and performance management to ensure compliance with service standards and procedures.
  
• Conduct regular service inspections and quality checks to maintain high operational standards.
  
• Respond to and resolve customer complaints promptly and professionally in line with council procedures.
  
• Liaise effectively with councillors, council officers, and other departments to support service delivery and continuous improvement.
  
• Communicate clearly and professionally with members of the public, maintaining a positive image of the council.
  
• Monitor operational costs, manage budgets, and oversee purchasing of materials and equipment.
  
• Ensure all vehicles and equipment are used safely, efficiently, and maintained in line with regulatory requirements.
  
• Produce accurate reports and performance data to support service monitoring and decision-making.
  
• Monitor team performance, productivity, and quality of work, including the effective use and supervision of agency staff.
  
• Ensure compliance with Health & Safety legislation, policies, and best practice at all times.
  

• Proven experience supervising operational teams within waste management, street cleansing, or a similar environment.
  
• Strong knowledge of Health & Safety legislation and safe working practices.
  
• Excellent organisational and time-management skills, with the ability to prioritise workloads.
  
• Strong communication and interpersonal skills, with experience dealing with the public and stakeholders.
  
• Ability to manage performance and motivate teams to achieve service targets.
  
• Competent in data recording, reporting, and use of relevant IT systems.
  
• Full UK driving licence.
  

• Bi-Weekly Payments
  
• 37 Hours per Week
  
• Full UK Drivers License
  
• £16.90 PAYE or £21.49 Umbrella
  
• Monday-Friday 8am-4pm
  
• Works Service Unit Rugby CV21 1DH